Privacy Policy

Information We Collect

We may collect and process the following data:

• Contact Details: Name, email address, phone number, and information you provide through our contact forms or booking systems.

• Booking Information: Data submitted when making a reservation via OpenTable.

• Technical Data: IP address, browser type, operating system, referring URLs, and usage data gathered via cookies and tracking tools (Google Analytics, Google Tag Manager, Meta Pixel).

• Marketing Preferences: Information about your marketing consents and interactions with our communications.

How We Use Your Information

We use your data to:

• Respond to enquiries and manage bookings.

• Operate, monitor, and improve our website and services.

• Conduct analytics and performance tracking.

• Support marketing campaigns and tailor advertising.

• Comply with legal obligations and respond to regulatory authorities.

Legal Basis for Processing

We process personal data under the following legal grounds:

• Consent: For tracking cookies, marketing communications, and social media advertising.

• Contract: To fulfil booking requests via OpenTable.

• Legitimate Interests: For website analytics, service improvements, and internal operations.

• Legal Obligation: To comply with regulatory requirements.

Data Sharing

We do not sell personal data. We may share it with trusted third parties:

• Booking Platform: OpenTable

• Marketing & Analytics Providers: Meta (Facebook, Instagram), Google Analytics, Google Tag Manager.

• Email Services: SMTP server hosted on Name Hero for contact form communication.

• Web Hosting: Name Hero (servers based in Europe).

All third parties are required to treat your data securely and in compliance with GDPR.

Cookies and Tracking

We use cookies to personalize content, measure traffic, and enhance user experience. You can manage cookie preferences in your browser or reject non-essential cookies through our cookie banner.

Tracking tools used:

• Google Analytics
• Google Tag Manager
• Meta Pixel

Data Retention

We retain personal data only as long as necessary:

• Contact form and reservation data: up to 3 years.
• Analytics and cookie data: typically retained for 26 months or less.
• Marketing opt-in records: until unsubscribed or withdrawn.

Data Security

Data is stored securely on cloud servers hosted in the EU (via Name Hero). We apply appropriate security measures to prevent loss, misuse, or unauthorized access to your data.

International Data Transfers

Although data is primarily stored within the EU, some third-party services may process it outside the EU. We ensure that data transfers meet GDPR safeguards, such as Standard Contractual Clauses.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Restrict or object to processing
• Request correction or deletion
• Withdraw consent
• Data portability

To exercise these rights, contact us at [email protected] or call +353 (0)1 420 1860.

You also have the right to lodge a complaint with the Data Protection Commission (www.dataprotection.ie) if you believe your rights have been violated.

Marketing Communications

If you opt in to receive updates, we may send you marketing emails. You can unsubscribe anytime using the link in our emails or by contacting us directly.

We only send promotional content if we have your explicit consent.

Third-Party Links

Our website may contain links to other websites (e.g., OpenTable, social media). We are not responsible for the privacy practices of those sites. Please review their privacy policies before submitting any personal data.

Changes to This Policy

We may update this Privacy Policy occasionally. All updates will be posted on this page with a revised effective date. We encourage you to review it periodically.

Contact Us

If you have any questions or concerns about your personal data or this policy, please contact:

Broyage Bar, Bistro & Terrace
Hilton Dublin Kilmainham Kilmainham, Dublin, D08 XAK3
Phone: +353 (0)1 420 1860
Email: [email protected]